Summary
The general purpose and role of this position is to support the Community Association Manager with the administration of the daily operations supporting multiple associations in a portfolio.
Location
Corporate or Onsite
Salary
DOE in HOA
General Duties and Responsibilities
- Assist manager with preparation and distribution of annual budget mailing materials
- Assist manager with preparation and distribution of annual homeowner meeting materials
- Process account payables to include proper organizing and coding of, facilitate and process recurring/auto-pay, research past due bills, check requests, obtain signatures and release checks
- Process account receivables to included coding of deposits, adding charges to account, correctly process in-country/out-of-country checks and payments towards delinquent or %u2018in collections%u2019 accounts
- Update and maintain documents required for escrow services vendor for assigned Associations
- Receive and process maintenance requests, track work orders
- Receive incoming client and vendor calls, take appropriate action as needed and keep the manager informed
- Assist with collection of monthly Association dues and ACH information
- Assist in maintenance of homeowner association file and necessary changes to contact information in management software
- Maintain homeowner accounts to include processing of late charges, non-sufficient funds, mailing intent to lien notice letters, account research, forwarding information for liens to the attorney, mailing statements, etc
- Prepare and distribute welcome packages for new homeowners
- Facilitate Association and vendor mailings
- Assist in producing an Association newsletter
- Maintain Association liability insurance book
- Assist in the creation and support of an Association web site for owner access to rules, governing documents, minutes of meetings, newsletter distribution
- Create reports (landscape, work orders; delinquencies, violations) out of the management software
- Assist in processing architectural requests
- Assist manager on any special projects
- Maintain Association gate computer
- Assist with review of all Association contracts and preparation of bid specifications as needed
- Assist in monitoring of Association%u2019s contractor performance
- Assist with any mailings to members as directed by manager
- Assist with preparation and distribution the agenda and packets for board of directors meetings
- Attend the annual homeowners meeting %u2013 check in the owners, assist with election procedures
- Assist the manager with preparation of a monthly management report for the Board of Directors
- Assist in the enforcement of the Association%u2019s Bylaws, CC&Rs, Rules and Regulations and Architectural guidelines
- Be able to provide back up support for front desk receptionist (corporate)
- Assist on other additional Albert Association Management administrative work and various duties as may be assigned by Albert Management
- Foster client satisfaction and build customer goodwill
Qualification Requirements
- Completion of a basic course (such as BAM) in association management or relevant experience is desired
- High school diploma or GED
- Valid CA drivers license, vehicle and current automobile insurance
- Must have favorable drug and background screening results (new hires)
- Applicant represents and warrants that he/ she is capable of meeting the physical, mental and environmental demands of performing his/ her duties as set forth in the Job Description
- Applicant must be able to prioritize work and follow directions explicitly under the direction of their manager
Physical Requirements and Job Conditions
- Applicant understands he/ she must work inside, as well as outside, sometimes facing inclement weather conditions in the performance of his/ her job duties as set forth in the Job Description. Applicant is required to drive his/ her own car and must maintain a good driving record
- Applicant may be called upon to lift, move or carry objects that weigh up to and include fifty pounds. Applicant further acknowledges that his/ her duties may be changed at the company or General Manager%u2019s discretion based upon the decision of the company, General Manager or Board of Directors
- Ability to sit for long periods of time
- Ability to move around the facility/ association property to observe and participate in job activities as listed
Preferred Skills
- Computer Skills: Microsoft Office, Internet, HOA Management Software
- Excellent Customer Service skills
- Excellent verbal and written communication skills
- Previous experience in homeowner association or property management field
To apply, click on the button below to download the application. Email completed application along with your cover letter and resume to: .
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