Providing superior HOA management services to customers with a qualified team of professionals, using the latest technology and best practices.
Who is Albert Management?
Albert Management is a local, independently owned, family operated HOA management company located in Palm Desert, CA. Founded in 2001 by Tom Albert, the company is dedicated to providing superior HOA management services with a qualified team of professionals, using the latest technology and best practices. We currently have 48 employees working with over 40 Coachella Valley communities including Monterey Country Club Association, Mountain View Country Club HOA, The Citrus Course HOA and many others. To learn more about Albert Management, click here.
When does the transition take place?
April 1, 2017. However, the Albert team is already busy at work analyzing data and information for the Association.
What does the transition mean for homeowners?
For Trilogy at the Polo Club homeowners, the transition means beginning April 1, 2017 each owner will have a new Association account number and there will be a new address to send your monthly assessment payments: P.O. Box 51430, Los Angeles, CA 90051-5730. We will also need each homeowner to watch your mailbox the week of March 13 for a packet of information to review and forms to complete and return. If you do not receive the packet of materials after March 24, you can contact our office for another copy of your April 1 assessment invoice with your new account number. Please call 760.346.9000 to reach our corporate office staff.
What about my current automatic payment?
If you are currently enrolled in the automatic payment program with prior management, this service will end on March 31, 2017. If you wish to continue with automatic payments going forward you will need to enroll with a new form and provide a voided check. To download the new enrollment form click here. Forms received by April 21 will be processed for enrollment starting in May.
How do I make my remaining 2017 assessment payments?
In March you will receive an invoice for your payment due April 1. Please remit a check made out to Polo Club Maintenance Association along with your new account number to the address indicated on the invoice: P.O. Box 51430, Los Angeles, CA 90051-5730.
Once we receive your current account balance from prior management, you will receive a statement from us in late April with your current balance and any assessment due or credit balance you may have. This statement will also include an invoice for your May assessment. Again, please plan to remit a check along with your new account number to the address on the invoice: P.O. Box 51430, Los Angeles, CA 90051-5730.
Does Albert Management offer alternative payment methods for monthly payments?
Yes. Beginning April 1, owners can choose to pay their assessments online with a credit or debit card. The online payment service accepts Visa, MasterCard, American Express and Discover. Our third party payment service PayLease charges a fee based on the method of payment. Click here for more information on the payment options.
What about owners who have a primary residence and bank in Canada?
We know the ongoing negotiations between Canada Post and the Canadian Union of Postal Workers has made receiving and sending mail challenging. Unfortunately, at this time our automatic payment program only accepts payments from a bank with a United States routing number. All checks sent in for payment of dues to our P.O. Box must be payable in US dollars. Foreign checks not payable in U.S. dollars will be returned to sender.
Will owners have online access to their Association account?
Yes. In mid-May you will be provided a website address to visit in order to create a username and password for your new online account. Your new online access will provide you with assessment payment history, ability to manage your mailing and Email address preferences, access to Association documents (CC&R’s, Rules & Regulations, board meeting minutes, etc.) and much more.
